Office & Shipping Details
Office
TDF does not reply to emails on the weekends. All emails that come in after hours on Friday will be addressed and replied to on Monday.
Shipping Policy
After placing an order notification confirmation is automatically emailed. A tracking number will be emailed on the day of dispatch. All Live orders are shipped Monday, Tuesday, & Wednesday, unless otherwise requested. TDF live shipping is 2-3 days ($19.29), unless you are ordering Cubaris or Expansus species, or your order is of a sensitive nature, i.e., high dollar orders or extreme temperatures. These orders require UPS Next Day Air shipping for live arrival guarantee.
Again, All Cubaris species and Porcellio expansus species must be shipped UPS Next Day Air for LAG status.
You may see other sellers have a disclaimer in their LAG policy that states they are not responsible for “carrier delays”. We believe that it is the responsibility of the seller to guarantee the live arrival of a living creature even in the case of carrier delays. If your delivery is delayed because of a mechanical issue with an airplane, weather, or any reason related to the carrier, we will still guarantee live arrival. Shipping will be charged for replacement DOA's, DOA refunds do not include shipping cost charged on order.
Destinations where the temperatures are below 25F or above 90F, these orders will be on hold, we monitor all weather hold orders weekly to determine the best time to ship. Note: the cold weather limit for all Cubaris & Porcellio expansus species is 32F.
Hot Weather Exception: Depending on your area, and weather UPS Next Day Air EARLY A.M. will get there before 9:00 a.m. and beat the heat. Someone must be there within 30 minutes of delivery. If you’re in southern AZ. where the lows can be 95 this won’t work. UPS Next Day Air EARLY A.M. is $70.00+ depending on your area.
DOA's
Email photos or video required within 60 minutes of delivery time which is defined in the UPS tracking information. Live packages sitting on a porch for a prolonged period of time is never a good thing.
Upon re-shipping DOA's the customer will be emailed a PayPal link to pay for the UPS shipping cost. Refunds due to DOAs do not include shipping charges.
Extended Area Surcharge
Rural areas have higher shipping rates not reflected on our shipping selection on the website, it’s a rare issue, if it is an issue TDF will contact the buyer and discuss options.
