Office: 818-472-0149
Office: 818-472-0149
Signed in as:
filler@godaddy.com
Office emails
TDF does not reply to emails on the weekends. All emails that come in after hours on Friday will be addressed and replied to on Monday.
Office Hours
9am - 4pm Mon. thru Friday
Customer Service
818-472-0149
Shipping Policy & Rates
After placing an order notification confirmation is automatically emailed. If you have not received your order confirmation please check your spam folder. If you made a typo on your email call us or email us so we can fix your typo that way you'll receive your tracking information on dispatch day. Tracking is always emailed on dispatch day.
Most Live orders are shipped Monday, Tuesday, & Wednesday, We do dispatch orders on Thursday if USPS Priority delivers within 2 Days of dispatch. Supply only orders are shipped daily.
Live Orders
TDF live shipping includes gel packs, Cryopaks, or heat packs if needed, and all supplies you want to order for the $19.29 Live shipping charge. We select between UPS and USPS at our discretion or otherwise requested by the customer.
Unless you are ordering Cubaris isopod species or Expansus Isopod species, or your order is of a sensitive nature, i.e., high dollar orders or extreme High temperatures. These orders require UPS Next Day Air shipping for live arrival guarantee.
You may see other sellers have a disclaimer in their LAG policy that states they are not responsible for “carrier delays”. We believe that it is the responsibility of the seller to guarantee the live arrival of a living creature even in the case of carrier delays. If your delivery is delayed because of a mechanical issue with an airplane, weather, or any reason related to the carrier, we will still guarantee live arrival. Shipping will be charged for replacement DOA's, DOA refunds do not include shipping cost charged on order.
Destination Temperature
Out of a respect for the animal and your purchase we check everyone's weather before we ship. Destinations where the temperatures are below 25F or above 95F, these orders will be on hold. We monitor all weather hold orders weekly to determine the best time to ship.
Note: the cold weather limit for all Cubaris & Porcellio expansus species is 32F.
***Heat Packs or Gel Packs are used for temp control.
Hot Weather Exception:
Depending on your area, and weather, UPS Next Day Air EARLY A.M. will get there before 9:00 a.m. and beat the heat. Someone must be there within 60 minutes of delivery. If you’re in southern AZ. where the lows can be 95F this won’t work. UPS Next Day Air EARLY A.M. is $70.00+ depending on your area.
DOA's
Email photos or video required within 60 minutes of delivery time which is defined in the tracking information. Live packages sitting on a porch for a prolonged period of time is never a good thing.
Upon re-shipping DOA's the customer will be emailed a PayPal link to pay for the shipping cost. Refunds due to DOAs do not include shipping charges.
Extended Area Surcharge
Rural areas have higher shipping rates not reflected on our shipping selection on the website, it’s a rare issue, if it is an issue TDF will contact the buyer and discuss options.
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